As soon as your order has been shipped, we send you a confirmation e-mail with a tracking number. This link enables you to track your parcel in real time on the carrier's website.
If you don't find this e-mail, or if you have any doubts, please contact the carrier directly with the tracking number.
Need more help? Our customer service team is here for you: bonjour@dixhectares.com.

In this case, we recommend that you first contact the carrier, who has the most accurate delivery information (drop-off location, person who received the package, etc.). If this doesn't resolve the situation, you can of course write to us at bonjour@dixhectares.com: we'll do everything we can to help you.

We apologize for this inconvenience. If one or more items are missing from your order, please contact us at bonjour@dixhectares.com, indicating your order number and the missing product(s).
We will deal with your request as quickly as possible to offer you a suitable solution.

If you have received a damaged item, we apologize for the inconvenience. Please contact us at bonjour@dixhectares.com, enclosing photos of the product and your order number.
We'll get back to you as soon as possible with an appropriate solution, whether it's an exchange, refund or return.

If you wish to change your delivery address after placing your order, please contact us as soon as possible at bonjour@dixhectares.com.
We will do our best to accommodate your request. However, if the order has already been dispatched, it will unfortunately no longer be possible to modify the information.

If you wish to cancel or modify your order, please contact us as soon as possible at bonjour@dixhectares.com.
We will try to intervene before shipment, but once the order has been dispatched, it will unfortunately no longer be possible to modify or cancel it.
In this case, you will have to wait for receipt of the parcel, then make a return request in accordance with our policy.

If you need to return a product, you have 30 days from receipt of your order to request an exchange or refund. Please note that only new, unused products in their original packaging may be returned for a refund.

To request a return, send an e-mail to bonjour@dixhectares.com, specifying your order number and the e-mail address used at the time of purchase.
Our team will process your request and, if it is validated, you will receive by e-mail a prepaid label to be printed to return your parcel free of charge.

Return shipping costs are fully covered by Dix Hectares.

Once your return has been received and validated, the refund will be made within a maximum of 15 working days.

Yes, an exchange is possible, subject to availability.
To do so, please contact our customer service department at bonjour@dixhectares.com, specifying your order number and the product concerned.
We will tell you how to proceed in order to exchange the product in the best conditions.

Here's the list of countries we deliver to: France, United Kingdom, United States of America, Switzerland, Italy, Spain, Germany, Belgium, Austria, Croatia, Estonia, Finland, Greece, Ireland, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Sweden, Norway, Denmark, Poland, Romania, Czech Republic, Bulgaria, Hungary.

For the moment, our products are available exclusively on our official e-commerce site.