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Frequently asked
questions

Nous acceptons les modes de paiement suivants :

  • Cartes de crédit (Visa, MasterCard, American Express)
  • PayPal
  • Virement bancaire

Nous garantissons la sécurité de toutes vos transactions via des systèmes de paiement cryptés.

Payments are made in the local currency of the country from which you place your order. The amount will automatically be displayed in the corresponding currency at checkout.

For orders shipped outside the European Union, in particular to the United States and the United Kingdom, taxes and customs duties are not included in the displayed price. These may be applied on arrival of the parcel and remain the responsibility of the customer.

Yes, it is possible to pay for your order in instalments thanks to our partner Klarna (subject to eligibility). You will be offered this option at checkout. Payment in instalments is secure and free of charge.

Yes, all payments made on our site are completely secure.
We use SSL encryption protocols and recognized payment solutions (Shopify Payments, Klarna, PayPal, etc.) to guarantee the protection of your banking data at every stage of the transaction. Dix Hectares does not hold any of your banking information.

Yes, we offer virtual gift cards, ideal for any occasion.
They can be personalized with the message of your choice and sent directly by e-mail to the person of your choice.

To use a gift card, simply enter the code given in the card's e-mail at checkout, in the field provided.
The card amount will be automatically deducted from your order total.

Yes, products purchased with a gift card can be returned under the same conditions as other purchases. In the event of a valid return, reimbursement will be made in the form of a credit note or credited to a gift card, which can be used for a future order.

Yes, our gift cards are valid for one year from the date of issue.
They can be used in one or more instalments, within the limit of the available balance.

Yes, it is possible to top up a gift card with another payment method if the amount of your order exceeds the available balance on the card.
The payment will then be automatically split between the gift card and the payment method of your choice.

Our gift cards are neither exchangeable nor refundable, even partially. They can, however, be used freely throughout our online store, with no expiry date.

Yes, we do. The balance on your gift card can be used in one or more transactions, until the available amount is used up. Each time the card is used, the amount spent is automatically deducted from your balance.

Our gift cards range in value from €50 to €500, giving you the freedom to choose the perfect gift to suit your needs.

Popular questions

  • What is your returns policy?

    If you need to return a product, you have 30 days from receipt of your order to request an exchange or refund. Please note that only new, unused products in their original packaging may be returned for a refund.
  • Are your products natural?

    Yes, all our products are entirely of natural origin, including the preservatives and fragrances we use. We rigorously select every ingredient to guarantee formulas that are effective, safe and respectful of both skin and the environment.
  • How long do your products last?

    Our products can be kept for up to 6 months after opening, under normal conditions of use. Store away from heat and light to preserve their effectiveness.